Author | Status |
| Creation Date |
|---|
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| Jochen Konrad |
Submitted |
creation of ToDo not possible |
Feb 26, 2010 |
| Thomas Schulte |
|
 Response: Go into the configuration documents and check something. |
Mar 25, 2010 |
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| Jochen Konrad |
Submitted |
Statistics for Type of calls |
Feb 12, 2010 |
| Thomas Schulte |
|
Response: Well you can either |
Mar 25, 2010 |
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| Jochen Konrad |
Submitted |
how to switch off mail notify for users |
Feb 12, 2010 |
| Thomas Schulte |
|
Response: This is already built into the application |
Mar 25, 2010 |
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| Marc Bauer |
Submitted |
Help - Datenbank |
Jan 4, 2010 |
| Thomas Schulte |
|
Response: Dummerweise ohne etwas ander Anwendung zu ändern gar nicht ... |
Jan 19, 2010 |
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| Alexandre Steinberg |
Submitted |
Time spent on a ticket |
May 7, 2008 |
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| Norberto O Fratini |
Submitted |
Company and Project Support |
Aug 8, 2007 |
| Thomas Schulte |
|
Response: This is a sort of yes we could but answer |
Aug 20, 2007 |
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| Soeren HS Helms |
Submitted |
Webfrontend |
Jul 11, 2007 |
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| Michael Abele |
Submitted |
How can the mail composition be customized |
Mar 14, 2007 |
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| Matthias Wohlgemuth |
Submitted |
Ticket: Entered by Phone |
Feb 2, 2007 |
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| Sebastien Perochon |
Submitted |
Working in Lotus Notes 7.x+ |
Jan 8, 2007 |
| Thomas Schulte |
|
Response: As far as we know !!HELP!! works with |
Jan 8, 2007 |
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| Shawn Taylor |
Submitted |
Joining Development Team |
Sep 11, 2006 |
| Ulrich Krause |
|
Response: Join the team |
Sep 11, 2006 |
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| Shawn Taylor |
Submitted |
Joining Development Team |
Sep 11, 2006 |
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| Sebastian Lauff |
Submitted |
make fields telefon and department processible |
Mar 21, 2006 |
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| Bart 71298 |
Submitted |
It would be great is mail to users could be switched off |
Feb 17, 2006 |
| Thomas Schulte |
|
Response: I forgot. You can do this right now. You will just have to ... |
Feb 20, 2006 |
| Bart 71298 |
|
Response: |
Feb 22, 2006 |
| Thomas Schulte |
|
Response: Well you cann do this right now with only one problem ... |
Feb 23, 2006 |
| Thomas Schulte |
|
Response: The last problem mentioned that the ... |
Feb 24, 2006 |
| Bart 71298 |
|
Response: |
Mar 2, 2006 |
| Thomas Schulte |
|
Response: The next version will have a feature to |
Feb 18, 2006 |
| Bart 71298 |
|
Response: |
Feb 22, 2006 |
| Ulrich Krause |
|
Response: ya, good point ... |
Feb 18, 2006 |
| Bart 71298 |
|
Response: |
Mar 3, 2006 |
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| Matthias Wohlgemuth |
Submitted |
More Informations about installed Software |
Jan 5, 2006 |
| Matthias Wohlgemuth |
|
Response: And also |
Jan 5, 2006 |
| Ulrich Krause |
|
Response: Yes, we could ... |
Jan 6, 2006 |
| Matthias Wohlgemuth |
|
Response: I understand... |
Jan 11, 2006 |
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|
| Matthias Wohlgemuth |
Submitted |
Statistic for the hole Time of a ticket / categorie |
Dec 29, 2005 |
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|
| Jens Bruntt |
Submitted |
Change NoCache to Cache in lookups for field labels |
Nov 30, 2005 |
| Thomas Schulte |
|
Response: This would affect the possibility to change the language without |
Dec 2, 2005 |
| Ulrich Krause |
|
Response: Let's give it a try |
Dec 6, 2005 |
| Jens Bruntt |
|
Response: My point exactly |
Dec 7, 2005 |
| Jens Bruntt |
|
Response: Test result here |
Dec 8, 2005 |
| Jens Bruntt |
|
Response: I don't agree - but you are the boss |
Dec 6, 2005 |
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| Matthias Wohlgemuth |
Submitted |
Statistics |
Nov 21, 2005 |
| Thomas Schulte |
|
Response: Well we have got some Statistic Views right here, but ... |
Dec 13, 2005 |
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| Vladislav V Turchenko |
Submitted |
Claiming tickets by supporters |
Nov 17, 2005 |
| Thomas Schulte |
|
Response: well this is an easy one. |
Nov 23, 2005 |
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| Vladislav V Turchenko |
Submitted |
Auto-choose supporter/group for application/failure |
Nov 17, 2005 |
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| Paul Gardiner |
Submitted |
Tickets unable to be closed |
Jun 15, 2005 |
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|
| Paul Gardiner |
Submitted |
Closing Function |
Jun 15, 2005 |
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| Joerg Rafflenbeul |
Submitted |
Please sort (acending) keyword column in $Supporter View |
May 18, 2005 |
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| Joerg Rafflenbeul |
Submitted |
New Ticket (not from e-mail) should leave field department and phone blank until a user is entered |
May 12, 2005 |
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| Thomas Gamradt/DrWeigert/DE |
Submitted |
Restrict reader access to own tickets |
Mar 1, 2005 |
| Thomas Schulte |
|
Response: This Request was build into |
Oct 20, 2005 |
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| Patrik Okouo |
Submitted |
Internet Emails |
Feb 7, 2005 |
| Thomas Schulte |
|
Response: You just have to send this Mail and the Dispatch agent |
Apr 29, 2005 |
|
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|
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| Peder Koed Pedersen |
Submitted |
Support for multiple supporters. |
Jan 28, 2005 |
| Thomas Schulte |
|
Response: This might be adresed with the function of creating Todos |
Apr 29, 2005 |
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|
| Marcus Retea |
Added to app |
E-mail supporter when new ticket are created |
Jan 24, 2005 |
|
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|
|
| Jasper O Waale |
Submitted |
Update path ones more ( never got it working ) |
Jan 9, 2005 |
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|
|
| Reza Matin |
Rejected |
Language part |
Dec 17, 2004 |
| Bruce Elgort/NotesOSS |
|
Language part |
Jan 3, 2005 |
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|
| Gerald Mengisen |
Investigating |
After re-assigning a supporter, the form should stay open |
Dec 16, 2004 |
|
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|
|
| Gerald Mengisen |
Added to app |
"Accept" button should maybe be renamed to "Assign" instead? |
Dec 16, 2004 |
| Dmitriy Bolshakov |
|
"Accept" button should maybe be renamed to "Assign" instead? |
Dec 17, 2004 |
|
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|
|
| Gerald Mengisen |
Submitted |
Add paste agent to support copy / paste operations of tickets |
Dec 16, 2004 |
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|
| Gerald Mengisen |
Added to app |
Please set default priority value to "1" |
Dec 16, 2004 |
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|
| Dmitriy Bolshakov |
Investigating |
User Phone#, Dep, Duty |
Dec 14, 2004 |
| Ulrich Krause |
|
Response: |
Dec 14, 2004 |
| Dmitriy Bolshakov |
|
Response: Thanks |
Dec 17, 2004 |
| Dmitriy Bolshakov |
|
Response: Thanks |
Dec 17, 2004 |
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|
| jarek goslawski |
Added to app |
send mail to User as HD Operator |
Nov 29, 2004 |
|
|
|
|
| René Winkelmeyer |
Added to app |
Ticket forwarding to 3rd party |
Nov 28, 2004 |
|
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|
|
| Stu Gautz |
Rejected |
Approval Button |
Nov 23, 2004 |
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