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!!HELP!! - Feature Request: New Ticket (not from e-mail) should leave field department and phone blank until a user is entered


When you create manually a new ticket in 1.0.7 and prior the fields for phone and department are filled by a lot (all available entries of the directory) of information. This might lead into a vilotation of 64k limits in Notes. Please surpess the calculation of these fields until a user name is entered.



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In this field you can enter the actual request.

You can use the rich text editor for rich text formating. You can also enter HTML to embed objects, e.g. to embed a YouTube video or a screenshot of the project. In this case use '[' and ']' to mark the passthrough HTML as such.

Please note that the first time you use the new UI your description is converted from rich text to MIME. You might want to copy and paste the raw plain text from the old UI in the new UI so that you don't loose information.
In this field owners can describe what they have done or want to do.

You can use the rich text editor for rich text formating. You can also enter HTML to embed objects, e.g. to embed a YouTube video or a screenshot of the project. In this case use '[' and ']' to mark the passthrough HTML as such.

Please note that the first time you use the new UI your description is converted from rich text to MIME. You might want to copy and paste the raw plain text from the old UI in the new UI so that you don't loose information.