Switch the following entries to "NO".
MailIfNewDoc, MailIfAccepted, MailIfForwarded, MailIfResubmitted, MailIfCompleted, MailIf Reopened. MailIfNewDocDispatcher.
This will close the communication to the customer without affecting the internal team communication. with one exception:
MailIfDocumentCancelled is the part that has influence on the todo and the ticket. But this could be changed.
As a workaround. If you switch this parameter to "NO" cancels of todos will no longer be flagged for the supporters. If you can live with this all you want can be done right now.
And to look behind the curtains a little bit here is a list of wich parameter is responsible in what area:
for the BugReport:
MailIfNewDoc Mail is send to users/otherusers when a new document is created manually. No mail to supporter
MailIfAccepted Mail is send to users/othersuser when a ticket is accepted by anyone. No Mail to supporter
MailIfForwarded Mail is send to users/Otherusers when a ticket is forwarded to another supporter. Mail to the selected new supporter is always send.
MailIfResubmitted Mail is send to users/Otherusers when a ticket is delayed for some time. No mail to supporter.
MailIfCompleted Mail is send to users/Otherusers when a ticket is closed, No Mail to supporter.
MailIfReopened Mail is send to users/Otherusers when a ticket is reopened. No Mail to supporter.
MailIfDocumentCancelled Mail is send to users/Otherusers when a ticket is cancelled. No Mail to supporter.
for the BugTodo:
MailIfTodoNewDoc Mail is send to supporter only when a new todo is created.
MailIfTodoAccepted Mail is send to supporter of parentdocument if the todo is accepted.
MailIfTodoForwarded Mail is send to supporter of parentdocument if the todo is forwarded to another supporter.Mail to the selected new supporter is always send.
MailIfTodoResubmitted Mail is send to supporter of parentdocument if the todo is delayed for some time.
MailIfTodoCompleted Mail is send to supporter of parentdocument if the todo is closed.
MailIfTodoReopened Mail is send to supporter of parentdocument if the todo is reopened.
MailIfDocumentCancelled Mail is send to supporter of Supporter/creator when a todo is cancelled. (This will be changed in a new version to mail if TodoDocumentCancelled)
for BugMail
Mails from here are always sent to the people entered in the sendto and copyto field.
if a ticket is converted into a mail
MailIfNewMailResponse Mail is send to the supporter who is reponsible for the parent document the new mail is attached to.
if the dispatcher creates a new ticket
MailIfNewDocDispatcher Mail is send to user/Otheruser. if the dispatcher creates a new ticket document. No Mail is send to Supporter.
Notification messages from the dispatcher
are alway sent to the supporters. no notification message is send to the users found.