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!!HELP!! - Feature Request: Statistic for the hole Time of a ticket / categorie


I would like to create a statistic in which I can see the hole time I had for a ticket. I wan't have the time between creating and closing of the ticket I just will have the hole time of all Actions in the Ticket.

After that I will create a statistic in which I can see the time of all Actions of all Ticket's from the same category (e.g. tickettype "Problem")

--> I will be able to see how many hours wee did invest overall in Problem, Auftrag, Störung etc.

How can I do that?



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You can use the rich text editor for rich text formating. You can also enter HTML to embed objects, e.g. to embed a YouTube video or a screenshot of the project. In this case use '[' and ']' to mark the passthrough HTML as such.

Please note that the first time you use the new UI your description is converted from rich text to MIME. You might want to copy and paste the raw plain text from the old UI in the new UI so that you don't loose information.