• Question about the Mail service

    By John T Robertson 5 years ago

    We are working with a business area writing a mail send function for an iPad internal app. The application is sending the email by posting to the Inbox as documented. The behavior they are seeing is that when the user is reviewing the Sent folder using a Good email app on a smartphone, the email that was generated does not appear in the Sent folder. The user sees the email in the Inbox and the sent by name is missing. The receipient recieves the email without any issues. We are using the latest library ext, 901v00_06.20140424-0600, and Domino 9.0.1.

    I'm pretty sure this is a Good app issue and I am exploring all avenues for support.

    In testing, the behavior does not occur in the Notes client or on a Blackberry device (non-Good device). All feedback welcome!

    TIA

    John

    • By Dave Delay 5 years ago

      You said, “the behavior does not occur in the Notes client.” I assume you mean when a message is sent via the mail service, the Notes client correctly shows the message in the Sent view – not the Inbox.

      If that's the case, I suspect this is a Good email app issue. Perhaps the Good email app is reading the All Documents view instead of the Inbox.

      Thanks.

      – Dave

      • By John T Robertson 5 years ago

        Sorry for the late response. Your assumptions are correct in that the Notes client displays the sent email within the Sent view. Further research shows that when an email is generated in JSON format, the Form field is not available on the sent email. When the email is sent in MIME format, the Form field is available and is populated with "Memo". Using a SmartIcon to populate the Form field of a JSON format email made the email appear in the Sent folder of the Good app.

        Can the Form be added for the JSON format?

        Thanks

        John

        • By Dave Delay 5 years ago

          Good catch, John! This will be fixed in the next release delivered to OpenNTF. Specifically:

          • When you send a message in JSON format, the mail service automatically adds a Form item to the document. By default, the value of the Form item is “Memo”.

          • If the JSON input includes an inReplyTo property, the value of the Form item is changed to “Reply”.

          I can see there might be a need to allow custom form names in the JSON input. I'll have to give that some thought. Meanwhile, I think the above is an improvement.

          Thanks.

          – Dave

          • By John T Robertson 5 years ago

            Thank you!