• Close Call Button

    By maggie h innes 2 decades ago

    Salut Stephane

    One of our technicians is not getting the Close Call Button

    on Calls that are assigned to him.



    As a wokraround I changed him to manager access in Database ACL but that has not resolved the problem



    What database settings should I should check ?



    Merci Maggie

    • The Technician don't have a close call button

      By Stephane Eursels 2 decades ago

      Hi,



      Sorry to don't answer to you so quickly but i was in holiday and i'm just come back today.



      The Technician don't have a close call button but a Done button (except if it was the call center user affect to the ticket)



      When he done a ticket this ticket come back to the call center and the call center must closed it.



      I hope this is work and solve your trouble.



      Stephane