@Richard:
First of all, sorry for answering this late.
>> The HelpDesk Database will be out of the beta phase and bugs will be fixed by the OpenNTF community in the future
Yes ! This version of !!HELP!! is definitely out of the BETA phase and YES, we ( the Notes Community ) will fix bugs in the future ( are there still some ? ;-) ).
We appreciate your participation in the project; maybe you should contact Nasir M Javed, who assigned the WEB GUI task first ( BTW, a very warm welcome to Nasir M Javed, too ).
If you have any question, pls. feel free to contact me via mail or skype.
Thanx to both for helping us with this project.