Backoffice / Helpdesk System for Notes / Domino
How can I download in EXCEL all "in progress" tickets or all "closed tickets"? I want to analyse the ticket database. Note : congratulations for this light and efficient tool! We are waiting for !HELP! escalation process…
Use Export To Excel 2.0 (written by Ken Pespisa) from developerworks Sandbox: http://www-10.lotus.com/ldd/sandbox.nsf/ecc552f1ab6e46e4852568a90055c4cd/807dd94ea530733800256bd8003a4e36?OpenDocument
Export the ticket database. Thanks for the response, but I don't want to export a view with 5 columns, I want to export the database of the tickets with all the columns (Status, priority, time spent, question and answer…) Thanks for your help !