• Additional field in contact

    By Manuel Salazar 2 decades ago

    All our contacts need to be categorized by the department they work in so we can assign helpdesk tickets to the correct department for reporting. Would it be possible to have a department field in the contact form so this can be achieved, or is there existing functionaility to handle this in VIC already?



    Thanks



    Manuel

    • Departments

      By Dave Leigh 2 decades ago

      Adding the department field isn't complicated… it would pretty much mirror the functionality of the category field, or you could use that for the purpose.



      Another way to handle it would be to list your departments as separate organizations, all related to a single parent organization.

      • Department

        By Manuel Salazar 2 decades ago

        Thanks for the feedback.



        We use the categories field for additional customer groupings. I had initially thought of making each department a separate organization, but this does not reflect all of our customers' business models - i.e. some customers have traditional "departments" whereas others have separate business units which we already treat as separate organizations and link them to.



        For simplicity I have been adding the department field on top of the Middle Name field in the Identity section. Probably not the best place to put it, but it was the easiest.



        If you could add the field that would be greatly apreciated, though I am conscious of the massive amount of work you are doing on this and realise this request is probably of minor use to other users.



        Cheers



        Manuel

        • Adding Department Field

          By Dave Leigh 2 decades ago

          Well, since you put it THAT way, I'll go ahead and add the field this evening. If you send an email to the address at http://www.cratchit.org/ContactInfo.htm, I'll mail you the change when I'm done.

          • It's been added to 20061118

            By Dave Leigh 2 decades ago

            In the Person form.

      • Department

        By Manuel Salazar 2 decades ago

        Thanks for the feedback.



        We use the categories field for additional customer groupings. I had initially thought of making each department a separate organization, but this does not reflect all of our customers' business models - i.e. some customers have traditional "departments" whereas others have separate business units which we already treat as separate organizations and link them to.



        For simplicity I have been adding the department field on top of the Middle Name field in the Identity section. Probably not the best place to put it, but it was the easiest.



        If you could add the field that would be greatly apreciated, though I am conscious of the massive amount of work you are doing on this and realise this request is probably of minor use to other users.



        Cheers



        Manuel