xDesk is a generic xPages database application that can be used in a variety of situations such IT Helpdesk, Health and Safety Issue Reporting, Quality Management Issue Tracking and more
This database application allows you
1. Log issues and assign priority using the web browser/ Notes Client or via email
2. Monitor the progress of issues
3. Assign costs to issues/ monitor budgets.
4. Search and Report on Status of issues
5. Upload File Attachments and supporting information
6. Log Comments and Status Updates