The Social Edition is a further evolution of the Trouble Tickets application, showing the power of the Social Business Toolkit (SBT) XPages library in an application. By leveraging the SBT, you can seamlessly integrate IBM Connections content & functionality into XPages applications. As well as that, an XPages mobile interface has been added to the application, so that it can be fully used on-the-go through Android & iOs devices.
This video demonstrates an overview of these new features in the Trouble Ticket Social Edition application:
See the following slide deck, starting on Page 20, from Padraic Edwards and Martin Donnelly for more details:
Watch this older video from 41:07 to see this application in action from before the Social Edition update: