• Reporting

    By Michelle Dabney 2 decades ago

    Is there anyway to get reporting i.e. closed tickets by department, or even categorized tickets?

    • orry for the late reply ...

      By Thomas Schulte 1 decade ago

      Yes there is. Some statistics are built into the database others can be added.

      • No problem

        By Michelle Dabney 1 decade ago

        I thank you for the help. I've tried exporting some of the hidden views to Excel to manipulate and it was a lot of work to not get what I was asked to get. One of our VP's wants a monthly report of open and closed tickets by person, type, and module. Sounds easy right. I'm still working with the exporting.