• sequence numbering

    By maggie h innes 2 decades ago

    Hi Stephane thankyou for all your help



    I am having trouble with sequence numbering :



    I have enabled it in Setup Advance

    and the agent is signed

    what else should I check ?

    below is the text in notification the sequence number is always 0



    Assistance with your request regarding the topic below :

    mmmmmmmmmm

    has been recorded under the ticket number : 0



    thankyou Maggie

    • Hi Maggie

      By Stephane Eursels 2 decades ago

      Hi Maggie,



      Have sign the agent with an Lotus Notes ID authorized to run agent on server ?



      Normaly you must activate the (e)sequence option in the setup advance tab and set the master server (normaly the server on each your call center user's work).



      After this you see a new view in the administration panel name's (e)sequence and you must found in it a document name's CALLNUMBER.



      When an user's with role [CallCenter] approved or create a call on your master server's the ticket get automaticly a number (without using the agent).



      If your call was approved on another server it take the number when it was replicate on the master server's by the agent.



      If you create a ticket by an user who have the role [CallCenter] does it take a number ?

      • copied callnumber doc

        By maggie h innes 2 decades ago

        Hello Stephane





        I copied the callnumber sequence doc …from the upgrade copy of Version 3.0 to my database

        and it is now working .



        Merci bou coup.