• Email notification

    By Zdenek Sofr 1 decade ago

    I´ve probably something wrong configured. When I create ticket, selected supporter doesn´t recieve notification, after doing some actions, user doesn´t recieve infos about his ticket…

    So, no e-mail reports work for me. What I´ve forgot to setup?

    And after click on some links I can see error message "non valid or not exists document" (or something like this - for example in Configuration-ReportTemplates, NTP reports, Logfiles)



    Thx 4 help

    Zdenek

    • Doing a remote Checkup with this information is ...

      By Thomas Schulte 1 decade ago

      hard up to impossible.



      Perhaps we could try to take a look at your system remotely via teamviewer or another product like that. Just contact me to sort the options out.

      • contact

        By Zdenek Sofr 1 decade ago

        Thanks. it will be great .But I didn´t find any contact to you. So, I´m available on ICQ 75350118, skype zdenek.sofr.plastkov or mail zdenek.sofr@plastkov.cz

        I do not have in on the server yet - i´ve it still just on my NTB - everything is saved in help20B2.nsf - or not? I can place it somewhere…….



        Thanks for help

        Zdenek Sofr