Backoffice / Helpdesk System for Notes / Domino
We have installed the !!Help!! database and it works exellent. But the dispacher does not convert the receved mails into tickets. The mails are shown under the point new tickets - by number. But these docs are only Memos and there is no way set an supporter or s.th. else (subject and budy only). Maybe there someone, who can help me! Thanks Manu