• Mail Disappears

    By John Q Parker 2 decades ago

    I am in the prep2 phase, and everything seems to be OK, except that some mail seems to vanish. I get a 'copied and denied' message, then nothing appears in mailspam.nsf.



    This is a big problem as it is filtering out valid messages from eBay, and users are not happy.



    Where have these messages gone?

    • "Spam" message dissapeares

      By Alexander Gamolya 2 decades ago

      The same problem for me.

      During Prep2 and now it was very-very seldom to have "Copied" spam message in mailspam.nsf done by the server.

      Now filters work fine blocking a lot- but still no spam messages are copied to mainspam.

      And it causes loses of the good messages considered like a spam by "mistake".

      Do you have any idea why it happes? And how to modify configuration?



      Here is it:

      SMTP.kSpam.Allow = 42

      SMTP.kSpam.Bayesian.Action = Copy & Deny

      SMTP.kSpam.Bayesian.Boundary = 90

      SMTP.kSpam.Bayesian.CopiedAndDenied = 312

      SMTP.kSpam.Bayesian.CopyError = 1

      SMTP.kSpam.Bayesian.Filter = On

      SMTP.kSpam.Bayesian.Mark = On

      SMTP.kSpam.Bayesian.Prep = Off

      SMTP.kSpam.Bayesian.Prep_2 = Off

      SMTP.kSpam.Bayesian.Ratio = 1

      SMTP.kSpam.Conf.AddRecipientsItem = On

      SMTP.kSpam.Conf.Debug = Off

      SMTP.kSpam.Conf.DefaultAction = Copy & Deny

      SMTP.kSpam.Conf.DefaultProbIncrease = 5

      SMTP.kSpam.Conf.FilterFromInt = Off

      SMTP.kSpam.Conf.IID = Gua

      SMTP.kSpam.Conf.Mark = On

      SMTP.kSpam.Conf.MaxNumbersInFrom = 0

      SMTP.kSpam.Conf.MinFromLength = 0

      SMTP.kSpam.Conf.Reload = On

      SMTP.kSpam.CopiedAndDenied = 46

      SMTP.kSpam.LastMinorError = 2006-12-01 01:53:57 PM: ERROR 6.2.2: Wait timeout for object, can't copy note

      SMTP.kSpam.Rule.1 = 42

      SMTP.kSpam.Rule.2 = 37

      SMTP.kSpam.Rule.3 = 1

      SMTP.kSpam.Rule.4 = 8

      SMTP.kSpam.Version = 1.40 beta 0

      27 statistics found



      SMTP.kSpam.CopiedAndDenied = 46 - statistic for the last day? or what?

      27 statistics found - how to check others?

      So the main question if it's possible to get proper and clear statistical information.



      Thanks in advance for your suggestions!

      • By Tom Lyne 2 decades ago

        You have a different problem as you're not in the prep2 phase.



        The error message means it is timing out waiting for access to either the mailgood.nsf or mailspam.nsf databases.



        Is the stat "CopiedAndDenied" actually increasing for these messages that "disappear"?

        • By Alexander Gamolya 2 decades ago

          Yeah, the filter blocks and the kSpam.Bayesian.CopiedAndDenied stat increases as well.

          As I checked it properly increases with all "Copied&Denied" messages mentioned in the server log.

          There are only few messages Copied to mailspam.db - other seem to be just Denied..



          During Prep2 phase I had the same situation - very seldom spam messages were Copied into mailspam.



          What is your opinion?

          • Re:

            By Tom Lyne 2 decades ago

            Well as the error message points to a timeout, there's a problem accessing the mailspam.nsf database; do you have any performance problems on the server?



            Maybe it's large emails taking time to be written to the DB, or a slow server… etc..



            During the prep_2 phase, the error above is actually ignored by kSpam, as it doesn't really matter to the proper functioning during this phase; so this wouldn't cause the messages to be denied.



            Can you enable logging/debugging (the KS_LOG notes.ini value), and post the log entries associated with a denied message; that will tell us if kSpam is explicitly denying the email.



            -tom

            • By Alexander Gamolya 2 decades ago

              Ok, Tom. Once again thanks for assistance!

              I do not suppose that LastMinor Error notification to cause any problems now.

              Looking at the time - 2006-12-01 - the time I was starting KSpam - I think there was something wrong or whatever. We have quite "stroing" servers with more than good performance.



              Now It works OK blocking a lot of spam. Except the mentioned topic.



              So we have the next:

              The spam message got from smtp company's gateway is checked by KSpam.

              It's from KS_LOG:



              2006-12-12 04:01:14 PM - Form: Memo

              *SUBJECT:OutOfDebt Overnight*<br/>
              *FROM:&quot;phylicia burton&quot; &lt;harylerineeepi@strelki.com.ua&gt;*<br/>
              *MAIL_FROM:harylerineeepi@strelki.com.ua*<br/>
              *BODY LENGTH: 555* <br/>
              *Scanning message*<br/>
              *P:1.0000*<br/>
              *Copying and denying*<br/>
              *Added Reason*<br/>
              *Recipient 1: CN=Alexander Ivanov/OU=UA_GUA/O=*<br/>
              *COPIED &amp; DENIED*<br/>
              



              And it's also was mentioned in the server Log:

              006-12-12 04:01:14 PM kSpam Bayesian: Message from '"phylicia burton" <harylerineeepi@strelki.com.ua>' copied & denied.



              But it did not appear in mailspam.nsf.

              Should it?

              From one point I've got notification during saving KSpam Config document claimed

              "The value of KS_COPIED_DB will be ignored because the Bayesian filter has been turned on"

              From other point how can I influence at moving "clear" message marked like spam from mailspam to mailgood db to have finally proper words probabilities?



              So might be the problem is in KS_COPIED_DB ?



              Thanks in advance!

              • By Tom Lyne 2 decades ago

                If there was an error copying the email to mailspam.nsf, you would see it.



                KS_COPIED_DB only applies if the Bayesian filter is turned off; because you have it turned on, you should have the mailspam.nsf database which I'm sure you so otherwise you'd be getting other errors.



                Does the number of documents (as indicated by the database properties window ) in the mailspam.nsf database actually increase after this message has been copied? It looks more like a problem with the mailspam.nsf database.



                -tom

              • By Arnoud Cyril 2 decades ago

                It's exactly the same problems with my server W2003 , bi-pro , 4 g°. Lotus 6.52 and a very little activity ( 60 users )



                I must use MARK - it'ok with no errors - i use ks_log.txt and mailjrn.nsf to do the control .



                But when i choice Copy and Deny - no copy in mailspam.nsf - i think have the same problem with mailgood.



                I have see the problem when i do a copy and paste from document from mymailbox.nsf to mailspam.nsf. I have copied 1000 lotus memo documents - paste this 1000 but i see just 250 memo !



                Thanks for your works and sorry for my english.



                Best regards

              • By Arnoud Cyril 2 decades ago

                i have the response for my problem, and perhaps for your.



                the mailgood.ntf and mailspam.ntf aren't the last version .



                On the unzip , i put them into \lotus\domino - but i do .nsf this a latest version .ntf in my \lotus\domino\data !!



                I have put the good .ntf in lotus\domino\data - now all appears



                Sorry ….



                Best Regards

      • "Spam" message dissapeares

        By Arnoud Cyril 2 decades ago

        Its the problem for me .



        MARK Ok



        Copied : sometime it's ok , sometime no





        I don' t understand.



        Thanks for your help

    • stats

      By Tom Lyne 2 decades ago

      Could you post the result of show stat smtp.kspam.*



      -tom