• Notifications

    By Bruno Abreu 2 decades ago

    My app do not send notifications.

    I'm using the app normaly.

    The email configurations are OK.

    The authorizations are OK, but notifications…

    Any idea?

    Thanks

    • Mail troubleshooting steps.

      By Phillip A Kahrl 2 decades ago
      1. From the view "rwfConfiguration" open the "Email" document. Set the "Enable automatic email notification" radio button to disable. Run documents through the workflow, check the database to see if new documents with Form "Memo" are being created. Check the "SendTo" fields of the Memo documents to make sure they contain the correct recipients. If the memos are being generated correctly in this step, the problem is either with how mail is routed or with your ID access to the "mail.box" database if you are using the "Send mail from mail.box" option in the Email configuration document. If the memos are not being generated correctly or don't have the correct recipients in SendTo, then check your state configurations and notification configurations.


      2. If you can't find anything in step 1, If you are running and application in Notes client, open the Java debug console by using "File–>Tools–>Show Java Debug Console" and see if there are any errors showing up there. If you are running a web application do the same thing, except check the Notes log.


      3. Check the "rwfExceptions" view to see if any errors are being logged.