To do this right now you have to change some code in the save Action of the ticket

Add this Code at the end of the formula:

REM {Send Mail to the Supporter};



LookUpValue:="MAILIFTODONEWDOC";

MAILIFNEWDOC:=@Eval(F_GETPARAMETER);



LookUpValue:="LINKONTODONEWDOC";

LINKONTODONEWDOC:=@Eval(F_GETPARAMETER);



LookUpValue:="NOTODONOTIFICATION";

NOTODONOTIFICATION:=@Eval(F_GETPARAMETER);



IsNotesUser:=

@If(@IsNull(@Unique(@NameLookup ( [Exhaustive]; supporter; "FullName")));"0";"1");



key := "msgTodoAssigned";

val:=@Eval(F_GETSTRING);



MessageStringExploded := @Explode(val;"");

@If(@Elements(MessageStringExploded) = 0; @Return(0); "");

n := 1;

@DoWhile(

Stringconcat:=stringconcat + @If(

@Left (MessageStringexploded[n];1)="&";

@GetField(@Middle(MessageStringExploded[n];1;@Length(MessageStringExploded[n])));

MessageStringexploded[n]);

n := n + 1;

n <= @Elements(MessageStringExploded)

);



key := "msgTodoClick";

prelinktext :=@Eval(F_GETSTRING);



@If(

NOTODONOTIFICATION="YES" | IsNotesUser="0";

"";



@If(

@IsNewDoc & MAILIFNEWDOC="YES" ;

@If( LINKONTODONEWDOC="YES";@MailSend(supporter;"";"";Stringconcat ; @NewLine + prelinktext + " " ; "";[IncludeDoclink]);@MailSend(supporter;"";"";Stringconcat ; " " ; ""));

""))



You also have to add some Key and Language Elements to make this work:

New Keys:

MAILIFTODONEWDOC should be set to YES

LINKONTODONEWDOC could either be YES or NO. That depends wether you want to send Links or not

Old Keys:

NOTODONOTIFICATION should be set to NO

New Language Elements for TODO ACTIONS & STRINGS

msgTodoAssigned=Die Aufgabe &todoheader für den Call &reqnumber~~ wurde für Sie eingetragen.

msgTodoClick=Klicken sie auf den Link um das Todo zu öffnen ->



If you add this the function you want to have should work.



Thomas