• Possible to send a simple mail to !HELP! ?

    By Joachim Tetzlaff 2 decades ago

    Hi !



    Is it possible to send a simple mail with a Template or anything else in the body to !HELP! for open a ticket ?

    I ask because it's not allowed by our company to change the standard r6 mailtemplate (adding the quickcall form)

    I know that's stupid, but no way.



    Thanks for any informations.



    Joachim

    • yes it's possible

      By Ulrich Krause 2 decades ago

      when you setup the DB as Mail-In DB, you can send a mail to this acount. In the database you can find an agent ("Dispatch").

      You can activate the agent from the Config view. This agent "transforms" a user's mail into a new ticket …

      • Simple mail to !HELP!

        By Joachim Tetzlaff 2 decades ago

        Thanks it works.



        What is now the difference to submit the tickets with formular and the simple mail ? I can see the computer details are not delivered (CPU, Username, etc). Is there something else which not work ?

        • the only difference ...

          By Ulrich Krause 2 decades ago

          is the submission of the computer details