• tickets - status

    By Steve Macca 1 decade ago

    2 items of discussion

     

    1.

    The person who creates the ticket can edit it to change the status, but the person who the ticket is assigned to, cant edit the status.

    I am of the mind it should be the other way around or both can edit it.

    The person assigned the ticket will take action on that ticket, then it becomes natural that the person assigned the ticket should be able to change the status to "closed" for example after the job is finished.
     

    2.

    The filter does not seem to work.

    I have jobs with active, closed status but the filter only shows all tickets regardless of status