Creation Date | Author | Status |
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| Feb 26, 2010 |
Jochen Konrad |
Submitted |
creation of ToDo not possible |
| Mar 25, 2010 |
Thomas Schulte |
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 Response: Go into the configuration documents and check something. |
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| Feb 12, 2010 |
Jochen Konrad |
Submitted |
Statistics for Type of calls |
| Mar 25, 2010 |
Thomas Schulte |
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Response: Well you can either |
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| Feb 12, 2010 |
Jochen Konrad |
Submitted |
how to switch off mail notify for users |
| Mar 25, 2010 |
Thomas Schulte |
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Response: This is already built into the application |
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| Jan 4, 2010 |
Marc Bauer |
Submitted |
Help - Datenbank |
| Jan 19, 2010 |
Thomas Schulte |
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Response: Dummerweise ohne etwas ander Anwendung zu ändern gar nicht ... |
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| May 7, 2008 |
Alexandre Steinberg |
Submitted |
Time spent on a ticket |
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| Aug 8, 2007 |
Norberto O Fratini |
Submitted |
Company and Project Support |
| Aug 20, 2007 |
Thomas Schulte |
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Response: This is a sort of yes we could but answer |
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| Jul 11, 2007 |
Soeren HS Helms |
Submitted |
Webfrontend |
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| Mar 14, 2007 |
Michael Abele |
Submitted |
How can the mail composition be customized |
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| Feb 2, 2007 |
Matthias Wohlgemuth |
Submitted |
Ticket: Entered by Phone |
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| Jan 8, 2007 |
Sebastien Perochon |
Submitted |
Working in Lotus Notes 7.x+ |
| Jan 8, 2007 |
Thomas Schulte |
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Response: As far as we know !!HELP!! works with |
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| Sep 11, 2006 |
Shawn Taylor |
Submitted |
Joining Development Team |
| Sep 11, 2006 |
Ulrich Krause |
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Response: Join the team |
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| Sep 11, 2006 |
Shawn Taylor |
Submitted |
Joining Development Team |
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| Mar 21, 2006 |
Sebastian Lauff |
Submitted |
make fields telefon and department processible |
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| Feb 17, 2006 |
Bart 71298 |
Submitted |
It would be great is mail to users could be switched off |
| Feb 20, 2006 |
Thomas Schulte |
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Response: I forgot. You can do this right now. You will just have to ... |
| Feb 22, 2006 |
Bart 71298 |
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Response: |
| Feb 23, 2006 |
Thomas Schulte |
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Response: Well you cann do this right now with only one problem ... |
| Feb 24, 2006 |
Thomas Schulte |
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Response: The last problem mentioned that the ... |
| Mar 2, 2006 |
Bart 71298 |
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Response: |
| Feb 18, 2006 |
Thomas Schulte |
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Response: The next version will have a feature to |
| Feb 22, 2006 |
Bart 71298 |
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Response: |
| Feb 18, 2006 |
Ulrich Krause |
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Response: ya, good point ... |
| Mar 3, 2006 |
Bart 71298 |
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Response: |
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| Jan 5, 2006 |
Matthias Wohlgemuth |
Submitted |
More Informations about installed Software |
| Jan 5, 2006 |
Matthias Wohlgemuth |
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Response: And also |
| Jan 6, 2006 |
Ulrich Krause |
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Response: Yes, we could ... |
| Jan 11, 2006 |
Matthias Wohlgemuth |
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Response: I understand... |
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| Dec 29, 2005 |
Matthias Wohlgemuth |
Submitted |
Statistic for the hole Time of a ticket / categorie |
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| Nov 30, 2005 |
Jens Bruntt |
Submitted |
Change NoCache to Cache in lookups for field labels |
| Dec 2, 2005 |
Thomas Schulte |
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Response: This would affect the possibility to change the language without |
| Dec 6, 2005 |
Ulrich Krause |
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Response: Let's give it a try |
| Dec 7, 2005 |
Jens Bruntt |
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Response: My point exactly |
| Dec 8, 2005 |
Jens Bruntt |
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Response: Test result here |
| Dec 6, 2005 |
Jens Bruntt |
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Response: I don't agree - but you are the boss |
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| Nov 21, 2005 |
Matthias Wohlgemuth |
Submitted |
Statistics |
| Dec 13, 2005 |
Thomas Schulte |
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Response: Well we have got some Statistic Views right here, but ... |
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| Nov 17, 2005 |
Vladislav V Turchenko |
Submitted |
Claiming tickets by supporters |
| Nov 23, 2005 |
Thomas Schulte |
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Response: well this is an easy one. |
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| Nov 17, 2005 |
Vladislav V Turchenko |
Submitted |
Auto-choose supporter/group for application/failure |
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| Jun 15, 2005 |
Paul Gardiner |
Submitted |
Tickets unable to be closed |
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| Jun 15, 2005 |
Paul Gardiner |
Submitted |
Closing Function |
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| May 18, 2005 |
Joerg Rafflenbeul |
Submitted |
Please sort (acending) keyword column in $Supporter View |
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| May 12, 2005 |
Joerg Rafflenbeul |
Submitted |
New Ticket (not from e-mail) should leave field department and phone blank until a user is entered |
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| Mar 1, 2005 |
Thomas Gamradt/DrWeigert/DE |
Submitted |
Restrict reader access to own tickets |
| Oct 20, 2005 |
Thomas Schulte |
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Response: This Request was build into |
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| Feb 7, 2005 |
Patrik Okouo |
Submitted |
Internet Emails |
| Apr 29, 2005 |
Thomas Schulte |
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Response: You just have to send this Mail and the Dispatch agent |
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| Jan 28, 2005 |
Peder Koed Pedersen |
Submitted |
Support for multiple supporters. |
| Apr 29, 2005 |
Thomas Schulte |
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Response: This might be adresed with the function of creating Todos |
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| Jan 9, 2005 |
Jasper O Waale |
Submitted |
Update path ones more ( never got it working ) |
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| Dec 16, 2004 |
Gerald Mengisen |
Submitted |
Add paste agent to support copy / paste operations of tickets |
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