Creation Date | Author | Subject | Media |
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| Nov 20, 2007 |
Stephane Eursels |
Dialogbox to see, add or edit any fields of a document or rebuild it |
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| Nov 20, 2007 |
Stephane Eursels |
Application advance setting |
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| Nov 20, 2007 |
Stephane Eursels |
Application basic settings |
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| Nov 20, 2007 |
Stephane Eursels |
You can change any application wording, any text to your language |
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| Nov 20, 2007 |
Stephane Eursels |
You can change and set any application notifications |
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| Nov 20, 2007 |
Stephane Eursels |
You can write your help online (guideline) |
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| Nov 20, 2007 |
Stephane Eursels |
Log event document to annonce event as server stop for example |
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| Nov 20, 2007 |
Stephane Eursels |
Technote document to store tips, solutions or tools |
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| Nov 20, 2007 |
Stephane Eursels |
Keyword document set |
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| Nov 20, 2007 |
Stephane Eursels |
Document to set an "auto-text" to copy/past in any text field |
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| Nov 20, 2007 |
Stephane Eursels |
Document to set an action delegation |
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| Nov 20, 2007 |
Stephane Eursels |
History details of ticket modification |
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| Nov 20, 2007 |
Stephane Eursels |
The call center can assign a ticket to himself or a technician, news fields is showing |
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| Nov 20, 2007 |
Stephane Eursels |
The call center accept a ticket and save it it take a sequential number |
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| Nov 20, 2007 |
Stephane Eursels |
The call center can resolved a ticket or assign it to a technician |
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| Nov 20, 2007 |
Stephane Eursels |
After the call center accept a ticket they see a new tab |
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| Nov 20, 2007 |
Stephane Eursels |
The Call center can accept or deny a request with comment |
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| Nov 20, 2007 |
Stephane Eursels |
New ticket created or send by mail arrive in inbox view |
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| Nov 20, 2007 |
Stephane Eursels |
Create a new ticket |
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| Nov 20, 2007 |
Stephane Eursels |
Start application |
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