Hi,
I have a problem with Helpdesk 1.5 database. When I create a new ticket and fill in necessary fields, I'm trying to insert e-mail to ticket. After that Lotus Notes usually crash (NSD) but not every time. I tried to debug the problem and it seems to be on lib.appl.functions library, InsertFullEmail sub.
After inserting the richtext item uidocument is closed and then opened again, line 115:
Set uidocThis = uiws.EditDocument(True , docThis)
This line seems to crash Notes client but not every time. Does anyone else have this same problem? Any suggestions to fix this?
Regards,
Eerik