• NSD crash, when inserting e-mail to ticket?!

    By Eerik Lehto 2 decades ago

    Hi,



    I have a problem with Helpdesk 1.5 database. When I create a new ticket and fill in necessary fields, I'm trying to insert e-mail to ticket. After that Lotus Notes usually crash (NSD) but not every time. I tried to debug the problem and it seems to be on lib.appl.functions library, InsertFullEmail sub.



    After inserting the richtext item uidocument is closed and then opened again, line 115:



    Set uidocThis = uiws.EditDocument(True , docThis)



    This line seems to crash Notes client but not every time. Does anyone else have this same problem? Any suggestions to fix this?



    Regards,

    Eerik

    • What client version do you use?

      By Thomas Schulte 2 decades ago

      This was reported as a failure on 6.5.3.

      When we changed to 6.5.4 cc5 or 6.5.5 the error disappeared magically

      whistling dont know why …..

      • Thanks!

        By Eerik Lehto 2 decades ago

        Hi!



        Thanks for your reply! Sorry about the delay of my response, I've been on holiday… :).



        We are using Lotus Notes 6.5.1. I'll try to update my client, hopefully it helps. Thanks for your help and thanks for the great application!!! Keep up the good work!



        Regards,

        Eerik

    • Oh and another one ...

      By Thomas Schulte 2 decades ago

      Do the mails you want to insert have tables inside of their body field.



      This was another cause for those errors.