• Doc Link is empty

    By Enio Basso 2 decades ago

    When i create a new Ticket, i receive an e-mail. But the doc link is empty.



    Any sugestions?

    • Look into ..

      By Ulrich Krause 2 decades ago

      language document "Ticket Actions and strings" and search for msgTicketClick=



      The string is empty by default; type in at least "-> ". This should solve the problem …

    • By sayjade teo 2 decades ago

      i'm having similar problem. on top of that, the default supporter does not receive an email alerting him of new ticket.

      • as default the "default supporter" is configured to get no ...

        By Thomas Schulte 2 decades ago

        mails from the system. You can change this behaviour by setting "DefaultSupporterDoNotSendMails" to "NO".

    • Resolved

      By Enio Basso 2 decades ago

      I debug the code and found the problem.



      I change the "MailIfNewDocLink" from NO to YES.



      And solved my problem