Backoffice / Helpdesk System for Notes / Domino
Hello all, I am starting to find my way around this app. I am getting the following error being reported in the log files: Error 91 on line 673 in function BUILDANDSENDMESSAGEASSUMMARY: Object variable not set that line of code is: Call rtItem.AppendRTItem (Template.GetFirstItem (DEFAULT_NEW_RT_FIELD)) ' Get Template Body any clue as to what is going on? Thanks
escalation agent. Or your escalation document is not properly configured. It is one of those two possibilities.
I am using a copy of the standard mail templates that came with the application. Can you post a template that you know works? I have tried all of the escalation templates one at a time and all of them have the same error message. I know it is a pain, but I would love to get this going. Perhalps you could give a quick outline as to how to configure them correctly other than the standard setup that comes with the application. thanks
to give me access to your system and guide you through the configuration.
Let me know what is a good time for you. I am @ estern standard time in the USA. Let me know with some time in advance and I will be sure to set things up. Thanks if you want contact me @ rpower@lifecaretech.com thanks again