• Notes crashes when navigating tabs in ticket

    By Ernie Mercer 2 decades ago

    I have found a bug in the !!HELP!! application that causes Notes to completely crash, with no red box or anything. Notes is then unable to be restarted without rebooting the machine (even tried ZapNotes). I have also confirmed that this problem isn't restricted to just my workstation as it happens on other machines as well. I am running Notes 6.5.4 by the way (but also had the problem in Notes 6.5.3).



    Here are the steps to re-produce the problem:


    1. Open an existing ticket.
    2. Click on the History tab.
    3. Click on the To Do tab.
    4. Click on the System tab.
    5. Click into the body of the System tab. Poof!!



      In general I have been able to produce the problem by simply clicking around the tabs a few times and then clicking into the main body area of a tab. Granted, this doesn't seem to be a problem with any specific code in the application that I can determine, but probably a problem internal to Notes. In any case, hopefully you can resolve the issue.



      Thanks.



      -Ernie
    • Tried to do this with your description but could not ...

      By Thomas Schulte 2 decades ago

      reproduce this.

      • Known bug - SPR# GPKS6CKCSP

        By Ernie Mercer 2 decades ago

        I've done a bit more research and apparently this is a known bug in Notes 6.5.4: "clicking in a tabbed table containing an embedded view, Notes either terminates abnormally without any warning or issues an "Exception error" message." IBM has issued SPR# GPKS6CKCSP for it -> http://www-1.ibm.com/support/docview.wss?uid=swg21209355.



        Looks like the only workaround is to design the form in Domino Designer R6.5.3. Otherwise we'll have to hope it's gets fixed in 6.5.5.



        -Ernie

        • Notes won't crash ...

          By Ulrich Krause 2 decades ago

          Thank you for your research. I've tested with 6.5.4 Client/ Designer (german) on W2K and XP SP2, but Notes won't crash. What am I doing wrong ?

          • more details...

            By Ernie Mercer 2 decades ago

            Perhaps it's not a problem in the German version of 6.5.4? Hard to believe but you never know.



            In any case here's a thread about the problem that's posted in the Domino 6 forum:



            http://www-10.lotus.com/ldd/nd6forum.nsf/55c38d716d632d9b8525689b005ba1c0/df0897d6dde63d8d85256fe800543be7?OpenDocument



            As stated in the thread, open a form that has a tabbed table with one tab that contains an embedded view, then if you click on that tab and go to another tab and click on some text, that has a hide-when formula - the Designer client and Notes client disappear. This is exactly the problem I have when I click on the 'ToDo' tab in the Client (or the '5' tab in Designer) and then go to the 'System' tab (aka '4' tab) and click one one of the text areas.