And still no mail notifications. In the dispatch agent script there is an error "Dispatch: (Options): 3: Error loading USE or USELSX moduel: lib.agent.dispatch". Also, now the tickets all go to "New Tickets by Number" If they submit via the mail in database it says "MEMO" beside the entry. If they use QuickCall, it says newBugReport. Not sure what to do. Thanks for your help. As always, it is greatly appreciated.