• sort by userdefined fields

    By Sebastian Lauff 2 decades ago

    Hello again,



    is it possible to show/ sort the ticket not only by user oder supporter?

    I habe a costom field with a status.

    And is it possible to sort not only by application (first field) but allthouth by the subfields of application.



    e.g. when select "PC Problem" in Application field one and then in the next field "does not start". Can i filter all PC Problems that have does not start?



    I hope you unterstand this. Perhabs per Mail with Screenshot (and in german?) ;)



    Thanks,

    Sebastian Lauff, Bonn Germany

    • By Thomas Schulte 2 decades ago

      Sorting not only by Product but also by Problem could be useful. We will discuss this and perhaps update this particular sorting with the next release.

      More detailed discussions of this tool and advice for shure for those who are native german speakers can be found at the atnotes.de forum.



      Thomas

      • Thanks

        By Sebastian Lauff 2 decades ago

        .. for the link to a german forum.