I just tried using Full Access Administration, and opened the SPAM db. Wow - thousands of documents I was not seeing before. Lots are spam, but of course many are not.
I moved several to MailGood, then noticed that the user had still not received any documents. This is because they are in their mail file, but access is restricted by the reader field, KS_RECIPIENTS.
The field KS_RECIPIENTS is a reader field, and contains "kSpamAdministrators". I do not have this group - should everyone belong to it?
Is this a bug or should I simply add all users to kSpamAdministrators group? This is not in the docs anywhere I can see…