• Email Replies

    By Mark A H 2 decades ago

    How do you reply to an email using VIC CRM?



    Mark.

    • Emailing replies

      By Dave Leigh 2 decades ago

      While reading the email, pull down the "Respond" action menu and select your preference (reply, reply with history, reply to all, reply to all with history, or forward).

      • Forwarding?

        By Mark A H 2 decades ago

        Thanks Dave,

        I'm a newbie to this and I may be missing something but the only link I get to Reply is on the Notes toolbar with Create -> Mail -> Reply (or Reply with History, Memo, To Do, Calendar Entry, Special and Other). There is no Forwarding option anywhere. ( I'm using Notes 6.5.3)



        Also, when replying to an email (as described above) from within VIC CRM it jumps out into the Notes email window and does not use the VIC CRM window (or log as VIC CRM event), is this how it typically operates?



        Mark.