• Several tickets from the same Mail

    By Matthias Wohlgemuth 2 decades ago

    The Dispatch Agent creates several tickets from the same mail. This happens to every mail we get into the helpdesk database…

    • We know that there are problems sometimes ..

      By Thomas Schulte 2 decades ago

      with some emails that are not really standard compliant. Pls. make a copy of the database with the mail or mails that are not working and send it to me to ThomasPointSchulteAtSchulteMinusKulmbachPointDE

      • ok

        By Matthias Wohlgemuth 2 decades ago

        I did send it to you. Many thank's