• Setup issue with 1.5

    By Brian Young 2 decades ago

    With 1.5 having issues with when tickets are created no doc link is sent with the email to be opened. Also in the views not seeing the ticket that I just entered from the help database. Tried different acl levels, replaced design, refreshed views etc.. Any ideas?



    I can get 1.08 release to work in a separate db - email , links , view tickets etc. But on a clean brand new 1.5 I get what was outlined above, same user same acl levels etc.



    I have already checked



    language document "Ticket Actions and strings" and search for msgTicketClick=



    The string is empty by default; type in at least "-> ".



    For the link problem and it did not resolve the issue.





    Also in designer if I look at the $ALL view I see the test tickets I created , but in the application nothing is visible, and counts are 0.





    Thanks

    • we do not know about any issue like this right now.

      By Thomas Schulte 2 decades ago

      but if you send me the database with these documents i will check out what is wrong.



      Thomas

      • By Brian Young 2 decades ago

        Okay, do you have an address for me to email or upload it to? I will also send screen shots of what we see at the client level. I have narrowed it down to the following issues


        1. Email link (body is fine just no doc link)
        2. New tickets , by user/ date/ number is what does not show any info
        3. Other views will show tickets just the count value stays 0



          This is an R7.x box on Win platform, client is also R7



          This looks like to be a very promising application, as we are in a transition looking for a replacement helpdesk package.



          Thanks

        • You can send it to ..

          By Ulrich Krause 2 decades ago

          ulrich.krause@eknori.de