• Quick Stuff - Where did it Go?

    By Melissa Muth 2 decades ago

    We have been having the same issue occur over and over again. So I'm soliciting help. When a user adds recipients to the Quick Stuff folder, the next day they want to send an e-mail to that recipient, the listing has disappeared. This is what one person does to combat this annoying issue (btw we are using 1.7 template):

    Opens Notes - Launches Quick Stuff - Selects Modify Recipients - Closes Notes and the Recipients have appeared and stay they the rest of the day?



    Any advice?

    • Design task

      By Vince Schuurman 2 decades ago

      I bet you are running the design task on a daily basis.

      You can flag the NotesMailOutline to 'Do Not Refresh" that should fix it

      • Flag set already - Any other ideas?

        By Melissa Muth 2 decades ago

        Already set that way in both the old and new templates..- per our Application Designer

        • could you..

          By Vince Schuurman 2 decades ago

          .. disable the 'inherit design from master template' setting alltogether for one of the users to check?

          It's got to do with the designer task reverting the outline someway.

          • It worked!

            By Melissa Muth 2 decades ago

            You are AWESOME! Thank you. So i'm assuming our Techs have to adjust every user's design manually?

            • Well this is going to be hard to sell...

              By Vince Schuurman 2 decades ago

              but you either:

              • stop running the design task, but that's probably against company policy or
              • set the template outline to 'Do not refresh' and 'Propagate this prohibition…' This should work but will be a problem when you want to replace the design in the future.



                Can't think of a better solution at the moment
    • Thanks for your bug report

      By Bruce Elgort/NotesOSS 2 decades ago

      Melissa,



      Which version of Notes is user running. I know that sometimes when you add a contact to Quick Stuff it doesn't appear right away. If the user opens and closes the list as you describe it does come back. However, I haven't seen the behavior where it completely goes away.



      Is this happenning on more than one PC?



      Here to help.



      Bruce Elgort

      http://www.bruceelgort.com

      • Quick Stuff - Version of Notes

        By Melissa Muth 2 decades ago

        It happens to all users. I too am aware that the recipients do not refresh quickly. That is not what is happening. The version we are running is 6.5.4.



        The other posting about refreshing the outline, I'll ask one of our designers to change that setting and post our findings.



        Everyone's help is fantastic! Thank you.