• How do I mark a ticket for complete/closed? <eom>

    By Kjeld Larsen 2 decades ago
    • There is a button called "Abschliessen"

      By Thomas Schulte 2 decades ago

      or "Close Ticket". This button closes a ticket if there are no open Todos left.

      A button of the same kind exists in every Todo.



      Thomas

      • Not able to close a ticket

        By Fabio Federico 2 decades ago

        Thomas I'm not able to close a ticket. I do not find the button you mention.

        Is there a summary guide on how to use the DB ?



        I'm using it on local.



        many thanks for your help !

        • The problem is that you are using it local

          By Thomas Schulte 2 decades ago

          To close a ticket the user needs the role "Support" And to use this role you have to check it in the ACL. But you have to install it on a server and enforce consistant ACL before you create a local replica.

    • You can find a description of the database

      By Thomas Schulte 2 decades ago

      here: http://eknori.dyndns.org/HelpTheWiki.nsf. most of it in German.

      and your question regarding the users of that system. there is a page here:

      http://eknori.dyndns.org/HelpTheWiki.nsf/Pages/AnWender

      where you should see who is using this system.