• System Informations not aviable

    By Matthias Wohlgemuth 2 decades ago

    In the System tab of the Ticket are no system informations. I tried to send a Mail from different clients but there is never a Information…



    Lotus Notes 6.5.4 (english)

    Windows XP SP2 (english)

    • The system tab can show only system informations wich come

      By Thomas Schulte 2 decades ago

      via mail. Do do this you will have to use (copy) a special form in your mail template. The one that is named "Helpdeskanfrage"

      • Thank's

        By Matthias Wohlgemuth 2 decades ago

        Unfortunately we may not change the Mail Template ; - (

        • Well there are some other ways to achieve this goal ...

          By Thomas Schulte 2 decades ago

          For example you can make a database that is only for the prupose of senden Helpdeks questions and use this form. Or activate this form in the helpdesk database itself, which means that you must enable all users as deliverers.

          • That's a good idea

            By Matthias Wohlgemuth 2 decades ago

            Thank you for your help

            • The next release, which will be shipped this weekend will have a ...

              By Thomas Schulte 2 decades ago

              forms.ntf delivered with itself. With this database you can embed this forms in your system without having to change the mail template.

              • That's just great!

                By Matthias Wohlgemuth 2 decades ago

                I'm looking forward to this Version ;-)