I'm doing an audit/review of the Domino environment at an organization that has migrated from Exchange to Domino about a year and a half ago. They are advanced users of email as a business tool. There are several problems with the environment, but one things that I feel can be alleviated pretty easily is user satisfaction. This can be done by a bit of user training, as well as, getting all of their users on a unified version of the mail template and moving from webmail to DWA. I'm suggesting, based on feature requests in user interviews, that they implement the OpenNTF.org Mail Experience template.



I'll let you know how things go.