• Accounting

    By Olivier A MOREAU 2 decades ago

    This apps looks great but is missing an important element from our point of view.

    Our computer company has Service Contracts with customers and we count our support with "credits" like that : 1hour = 4 credits, 1phone call=1c, 1technician move=1c, and so on. The customer buys credits and use them thru time.

    Is there any possibility to set up this kind of accounting with your app ? Of course beside a "credit field" beside the "solution field", it takes some statistic views like : credits used by users, by apps, by supporters, …

    Thanks in advance for the reply.

    • That is a problem of origin ....

      By Thomas Schulte 2 decades ago

      the idea behind !!Help!! is to give IT departments in companys the abilitiy to get themselves organized without exakt this part you mentioned. They normally do not need Accounting. So we did not give a thought to that part.



      When you said what you wanted i thought about it for some time and then realized that it could be done with some effort.



      The simplest solution would be some fields where a supporter decides what this call is and how it is to credit. And some Views to show credited and not credited Calls. This bundled with the Input Validation and you will have what you want.

      A little bit more integration would be asking if the customer still has enough credits and generating a workflow around that. But that would result in a customer database.



      You can do all this by yourself. There are two Subforms where you can integrate your own Code without us overwriting it.



      We can also do this but i think that for me this is not yet on the list of tasks for the next two releases for the standard.