Thanks Dave,
I'm a newbie to this and I may be missing something but the only link I get to Reply is on the Notes toolbar with Create -> Mail -> Reply (or Reply with History, Memo, To Do, Calendar Entry, Special and Other). There is no Forwarding option anywhere. ( I'm using Notes 6.5.3)
Also, when replying to an email (as described above) from within VIC CRM it jumps out into the Notes email window and does not use the VIC CRM window (or log as VIC CRM event), is this how it typically operates?
Mark.