Backoffice / Helpdesk System for Notes / Domino
or "Close Ticket". This button closes a ticket if there are no open Todos left. A button of the same kind exists in every Todo. Thomas
Thomas I'm not able to close a ticket. I do not find the button you mention. Is there a summary guide on how to use the DB ? I'm using it on local. many thanks for your help !
To close a ticket the user needs the role "Support" And to use this role you have to check it in the ACL. But you have to install it on a server and enforce consistant ACL before you create a local replica.
here: http://eknori.dyndns.org/HelpTheWiki.nsf. most of it in German. and your question regarding the users of that system. there is a page here: http://eknori.dyndns.org/HelpTheWiki.nsf/Pages/AnWender where you should see who is using this system.