• Spam trap database and Report Spam

    By Pumynt Chooboonraj 2 decades ago

    Hi.



    We have a lot mail in a spam trap database, however, we cannot run Report Spam on those emails.



    We get the following error.

    Invalid universal id (4091)

    at *12AEFC14:GUSERREPORT:65<br/>
at *12AE7E14:INITIALIZE:7<br/>



    Any ideas on how we can get SA to learn the emails in our spam trap would be appreciated.



    Thanks.

    • Check ACL

      By Nick Radov 2 decades ago

      Check the database ACL and make sure that the user and agent signer both have the necessary access. You might have to re-sign the agent, or change the "On Behalf Of" property.

      • By Pumynt Chooboonraj 2 decades ago

        No luck, the acl has the user and agent signer as manager access.



        Not sure if the spam trap database we have is a problem tho.



        It operates with server rules and is based on the r7 template. It isn't the best way but we found it fairly usable.



        If there is a better way to have a spam trap that would work with SpamAssassin integration please let me know.

        • Debug it

          By Nick Radov 2 decades ago

          In that case you'll probably have to go into the code to figure out what is going wrong. Try running it in the debugger, or add some debugging Print statements. Maybe have it print out the universal ID, and then check if that universal ID is valid.