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!!HELP!! - Response: works as designed

Created on Nov 30, 2004
Created by Ulrich Krause

Normally the database is used as a MailInDB. Users use the form "Helpdeskanfrage" or "Quick Call" ( copied to the user's mail file ) to create a ticket.
In this case the field supporter is filled, when a HD Operator accepts the ticket.

The creation of tickets directly in the databes by a user is not maintained yet.








Documents
     
Creation Date
Author
Subject
Nov 30, 2004 Christian Brandlehner Question regarding creating a ticket
Nov 30, 2004 Ulrich Krause     Response: works as designed
     
In this field you can enter the actual content.

You can use the rich text editor for rich text formating. You can also enter HTML to embed objects, e.g. to embed a YouTube video or a screenshot of the project. In this case use '[' and ']' to mark the passthrough HTML as such.

Please note that the first time you use the new UI your description is converted from rich text to MIME. You might want to copy and paste the raw plain text from the old UI in the new UI so that you don't loose information.