• Cannon send mails from HELPDESK, when the replic of the db is local

    By Dirk Polke/DV/Tad 2 decades ago

    Hi,



    i 've a local replic of the !!HELP!!-DB on my notebook. When creating a ticket mails from the user HELPDESK cannot be send through the local maol.box. Notes gives an error "Did not deliver mails created by another user". Any idea to fix this?



    thx, Dirk

    • No not for the moment

      By Thomas Schulte 2 decades ago

      This error does happen because we "fake" sending Emails by the default users name, which in this case doe not have the rights to send Emails over your mail.box. It migth help if you edit the ACL of your local Mail.box so that either Default has higher rights or you enter your Default supporter as another manager for that mail.box.

      I did not test this so this is guessed in more than one way.