• Escalation Agent Error

    By Ross Power 2 decades ago

    Hello all, I am starting to find my way around this app.



    I am getting the following error being reported in the log files:



    Error 91 on line 673 in function BUILDANDSENDMESSAGEASSUMMARY: Object variable not set



    that line of code is:

    Call rtItem.AppendRTItem (Template.GetFirstItem (DEFAULT_NEW_RT_FIELD)) ' Get Template Body



    any clue as to what is going on?

    Thanks

    • You might have a problem with the mail templates used by the

      By Thomas Schulte 2 decades ago

      escalation agent.

      Or your escalation document is not properly configured.

      It is one of those two possibilities.

      • By Ross Power 2 decades ago

        I am using a copy of the standard mail templates that came with the application. Can you post a template that you know works? I have tried all of the escalation templates one at a time and all of them have the same error message.



        I know it is a pain, but I would love to get this going.





        Perhalps you could give a quick outline as to how to configure them correctly other than the standard setup that comes with the application.



        thanks

        • It might be much better if we could work something out ...

          By Thomas Schulte 2 decades ago

          to give me access to your system and guide you through the configuration.

          • lets go for it

            By Ross Power 2 decades ago

            Let me know what is a good time for you. I am @ estern standard time in the USA.

            Let me know with some time in advance and I will be sure to set things up.

            Thanks



            if you want contact me @ rpower@lifecaretech.com



            thanks again