• keyword in mail sent by Help

    By Fred Janssen2 2 decades ago

    Questions:



    In messages sent by !!HELP!! we notice keywords (like Ticketnumber and supporter) in stead of the actual values.



    Any ideas how to solve that?



    Thanks,

    Fred

    • If this is in the Subject of the Mail go ahead and check

      By Thomas Schulte 2 decades ago

      the language documents TicketActions & Strings and Todo Actions & Strings. Replace the occurances of Fieldname with <> or <> which lets the leading and trailing signs of "<<" and ">>" intact. That is something the dispatcher needs if anyone answers to that mail.

      • solved

        By Fred Janssen2 2 decades ago

        Copied both documents from the template into the production db.



        Thanks!