• Resubmission Agent

    By Jason Steel 2 decades ago

    Guten Tag,



    ich habe ein Problem mit dem Resubmission Agent.

    Der Agent ist auf dem Server eingetragen und sollte alle 15min laufen. Ein Test läuft erfolgreich durch, aber es werden keine Benachrichtigungen gesendet. Ich erhielt folgende Meldung:

    "Error in Agent 'Resubmission' calling scipt library 'lib.notification.resubmission': Script library signer 'CN=COMM1/O=Witte/C=de' does not have proper rights

    AMgr: Agent ('Resubmission' in 'Helpdesk\HelpDesk.nsf') error message: Error loading USE or USELSX module: lib.notification.resubmission



    Ich habe danach die DB von unserem Server signieren lassen, leider ohne erfolg. Als ich danach die Errormessages weiter verfolgen wollte, stellte ich fest, dass keine weiteren Fehlermeldungen erzeugt wurden!

    Wenn ich den Agenten manuell starte kommen die Meldungen einwandfrei an!

    Nur der zeitgesteuerte Aufruf schickt keine Emails.



    Können Sie mir dabei vielleicht weiterhelfen?





    Vielen Dank im Vorraus



    Stefan Krüger

    • This is a signing problem. Not all entries are properly signed

      By Thomas Schulte 2 decades ago

      That is why i use SignEZ from Ytria

    • DB is signed correctly

      By Jason Steel 2 decades ago

      Hi,



      i've checked the db, everything seems to be signed correctly.

      I set up a new Helpdesk for testing and again no Mails are sent to the supporter

      by the agent. If i start the agent manually "Run Now" i receive the message.



      Is there another point in the konfiguration menue not named with Resubmission… needed for the agent?

      Following configuration is set:

      ResubmissionEscalationHandling = RESET

      ResubmitDefaultStatus = 1

      ResubmitSendMail = YES

      … all other Resubmit… = YES



      I'm running through the scrips now to check the workflow, everything looks fine.

      Script exits with SendResubmitSummary = TRUE i dont really have a clue now :(

      • still the same problem

        By Jason Steel 2 decades ago

        Can anybody help me with a clue or does anyone had the same problem? My resubmission agent does not send mails. I tried everything now, going through the code many times (by the way can anyone tell me where the stop is, where the mail is really send to the supporter?) I have singned the agent and the db with my id and the server id many times but no mail was sent. I checked the time and exactly at the second where the agent should run, the note dissapeared in the "Resubmissions by Date"-View and in the note the text "Resubmission" or "Wiedervorlage" in German changed to active. All configuration parts with resubmission in it are set to YES so every case should send mails and i set "SendMailOnBehalfOf" to my email account that this is a real mail-in db. Please can anyone give me a clue?? By the way i created a new db to see if the db is corrupt, same problem here. And in the end when i click "Run Agent now" everything works fine. State of the note changes (as the agent do) and the email is sent (what the agent running alone not did). Sorry for my poor english but i'm tired of searching over and over again…



        pls i need !!HELP!! :)

        • Can we get access to your system somehow?

          By Thomas Schulte 2 decades ago

          tightVNC or something like that?

          • I'm very sorry...

            By Jason Steel 2 decades ago

            …but thats not possible. Maybe i could send you an empty copy of the DB?, but i can understand that you dont have the time to look at thousands of db for corrections.

            • Well that is not that good but

              By Thomas Schulte 2 decades ago

              drop me an Email to Thomas Dot Schulte at Schulte-Kulmbach.de



              Perhaps we can work something out, because you seem to be somewhere in germany.