Ryan,
Can you zip, and send me a copy of the log that the agent is going against? Which agent crashed? (Message or Queue)
Send to support@startingblockcomputing.com. If you need a signed NDA, either send that also, or let me know, and I can send you a generic one that I have.
With 20 people on the server (unless it is very very busy) the agent shouldn't take but a minute or so.