• 1.5.3

    By Thomas K Nguyen 2 decades ago

    I have migrated everything over to 1.5.3 now at this point. When I create a trouble ticket, I have three fields that are posting a wierd header or titles:

    (?)lblTicketHeader, (?)lblTicketEnteredBy, and (?)lblTicketFiles. Also under the heading (?)lslTicketFiles, I have two hyperlinks to insert a file or import a file that is in German. I am certain I have the language set to English (EN). I could send a screen shot of what I see at this point and see if the developers can help me out.



    Tom

    • Did you import the new language extensions?

      By Thomas Schulte 2 decades ago

      There is a document in here which describes how to do an import of new language keys from the template delivered.

      • Languages Documents

        By Thomas K Nguyen 2 decades ago

        Language Documents were copied in correctly. I did it a second time and It corrected some of the headers, however, I am still getting the (?)lblTicketFiles header is still there along with the German equivalent of Insert or Importing a file linksd still in German (Datei einfugen and Datei importieren.)

        • Ok you found something that has gone throught QA ...

          By Thomas Schulte 2 decades ago

          Well not that he have a quality assurance process but we try our very best.



          The Fields behind that Hotspots are not multilanguage enabled. You will need to search the following fields and enter Code in their value:

          field solTicket

          Value:

          key := "lblTicketSolutionFromTIcket";

          label:=@Trim(@Middle(FIELDLABELS; key + "=" ;";"));

          @If(
          label="";"(?)"+key;label)

          field solTodo

          value:

          key := "lblTicketSolutionFromTasks";

          label:=@Trim(@Middle(FIELDLABELS; key + "=" ;";"));

          @If(label="";"(?)"+key;label)

          field actAttach

          Value:

          key := "lblTicketAttachFile";

          label:=@Trim(@Middle(FIELDLABELS; key + "=" ;";"));

          @If(
          label="";"(?)"+key;label)

          field actImport

          Value:

          key := "lblTicketImportFile";

          label:=@Trim(@Middle(FIELDLABELS; key + "=" ;";"));

          @If(label="";"(?)"+key;label)



          Afte doing that you will have to check if all those "key"s are available in the language document "TICKET LABELS" in your language. When you have done that it should work.

        • Oh and (?) does always mean that this key could not ...

          By Thomas Schulte 2 decades ago

          be found in the language document. Adding the key without the (?) portion in the language document does help with that