• What are the differences between Technote, Solution and Keep as Solution

    By Joerg Rafflenbeul 2 decades ago

    I'm puzzeled with the behaviour of and terms for the different types of Technote(s) [Technote and Standard Solution), the possiblity to mark tickets with "Keep in Solutions" and the corresponding views.



    What is the difference between the two types of Technotes the could be used with and without a completly filled form (Validation necessary?!)?

    What is displayed in the corresponding views

    • All technotes (DE: alle Technotes)
    • Technotes (Technotes)
    • Solutions by Prod. (Standardlösungen)
    • All Solutions (alle Lösungen)



      Perhaps other terms could help?
    • By Ulrich Krause 2 decades ago

      When you close a ticket and type a solution, you can check the "Keep in solution" field. Only these documents are shown when you search for an solution in an opened ticket.

      Technotes are manually created documents. These docs are also shown in the dialogbox in an open ticket.

      The All Solutions view shows alls solutions regardless of having the "Keept in solutions" field checked or not.