• Consolidating tickets

    By Odd Skogheim 2 decades ago

    We sometimes receives tons of tickets regarding the exact same issue. Is there a clever way to consolidate these into one ticket? I could of course do a lot of copy/paste and delete, but that's not a good way to do it.

    • Yes there is a "clever" way.

      By Thomas Schulte 2 decades ago

      You can use the action "Transform To Mail" in the ticket as long as there are no other documents (todos mails or notices) depending from that ticket.