• about mail notice

    By wei w wang 2 decades ago

    i creat a ticket,and the can main to the main-in db,my question is:



    is the system can send a mail to the default supporter?



    thanks in anvance

    rgds



    wei

    • If i unterstood right the question is ...

      By Thomas Schulte 2 decades ago

      when you create a ticket and a reponse to a ticket is sent to the mail in database. Could a mail be sent to the default supporter?



      Well the answer is yes you can do that. There are three parameters that you can use to tell the dipatcher what will be sent and to whom it will be sent.

      NewCallMailInformations = either YEs or NO. When you want to send Mails about new Tickets set to YES

      NewCallMailSendTo = User or Group Name(s) where those mail has to be sent to

      NewCallMailSummary = either YES or NO. YES means this mail is sent as a summary mail.

      • thanks

        By wei w wang 2 decades ago

        thanks,the config options i find. the application is so great, i am in china mainliand,i will translate it

        to chinese version. if i finish the work i will send to your team;

      • another question

        By wei w wang 2 decades ago

        i have anoter question,if i report the problem via quickcall form , how can i receive the notice that the hd has a new ticket?



        thanks in advance for your answer

        • The Quickcall Form works the same way a normal mails does.

          By Thomas Schulte 2 decades ago

          so the parameters we use for Mails notification with "memo" s do the same thing for the QuickCall.